Privacy Policy Of Alpha Medi Assist

At Alpha Medi Assist, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website and use our services.

1. Information We Collect

We may collect the following types of personal information from you:

  • Personal Identifiable Information (PII): Name, email address, phone number, and mailing address.
  • Health and Medical Information: If required for medical billing and administrative services, in compliance with applicable laws.
  • Payment Information: When necessary for billing purposes.
  • Device and Usage Data: IP address, browser type, and other technical data for website analytics and security purposes.
  • Communication Data: Records of your interactions with us via phone, email, SMS, or chat support.
  • Cookies and Tracking Technologies: Information related to browsing behavior, preferences, and website interactions.

2. How We Collect Information

We collect personal information through:

  • Online forms when you contact us or request services.
  • Direct communication via email, phone, or SMS.
  • Automated technologies such as cookies and tracking tools when you visit our website.
  • Third-party sources, including healthcare providers, insurance companies, or publicly available sources, where permitted by law.

3. How We Use Your Information

Your information is used to:

  • Provide and improve our services.
  • Process transactions and medical billing.
  • Respond to inquiries and customer service requests.
  • Send important updates and SMS notifications.
  • Comply with legal and regulatory requirements.
  • Enhance website security and detect fraud.
  • Conduct research and analytics to improve our services.

4. Sharing of Information

Alpha Medi Assist does not sell, rent, or share your personal information, including SMS consent and phone numbers, with third parties, affiliates, or partners for marketing or promotional purposes. We also do not share your personal data with third parties so they can contact you about their own products or services.

We may share information only in the following cases:

  • With healthcare providers, insurance companies, or payment processors as necessary to provide our services.

  • With legal or regulatory authorities if required by law.

  • With trusted third-party service providers who assist us in operating our business, under strict confidentiality agreements.

  • In the event of a business transfer, merger, or acquisition, subject to appropriate data protection agreements.

5. SMS Communications & Consent

By providing your phone number and consenting to receive SMS communications from Alpha Medi Assist, you agree to receive messages related to our services, including appointment reminders, billing updates, and customer support notifications.

  • Reply STOP to opt out of SMS notifications.
  • Reply HELP for assistance.
  • Message & data rates may apply.
  • Messaging frequency may vary based on service needs.

By providing your phone number and email address, you consent to receive SMS and email messages from Alphamediassist.com regarding:

  • Appointment reminders and confirmations.
  • Important service updates and notifications.
  • Promotional offers and marketing messages (only with your consent).

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the Internet is 100% secure. Security measures include:

  • Encryption of sensitive data.
  • Regular security audits and vulnerability assessments.
  • Limited access to personal data by authorized personnel only.
  • Secure data storage and backup mechanisms.

7. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information.
  • Withdraw consent for SMS communication at any time.
  • Opt out of marketing communications.
  • Request restrictions on the processing of your personal data.
  • Lodge a complaint with a data protection authority if you believe your rights have been violated.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance user experience. You can manage your cookie preferences through your browser settings. Some cookies are essential for website functionality, while others help us analyze website performance.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we become aware of such data collection, we will take immediate steps to delete it.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: info@alphamediassist.com
Phone: +1786-314-7391